The real world meaning of the term accelerated depreciation

Everyone would agree that the value of a brand new car plummets as you drive it off the lot.

It’s not necessarily logical.  It’s still the same car.  It’s now just used instead of brand new.  The 8-900 kms you put on it has had zero impact on its mechanical condition.  You have been careful to ensure the interior is exactly the same as when you purchased it.  That “new car” smell is still there.  Try to sell a brand new car two weeks later, though, and you will take a huge hit no matter how elaborate your logical arguments might be.

Logical or not, that accelerated depreciation is a marketplace reality.

An insurance company tried to use similar logic to get out of paying for another type of accelerated depreciation in a recent court case.

The main issue in the case was whether the market value of a Mercedes SL65 AMG had gone down because it had sustained damage when the valet parker lost control and crashed it, causing damage costing $26,000.00 to repair.  The owner of the Mercedes was claiming for that loss of value.

For those of you, like me, who have no idea what an SL65 AMG is, I’ll refer to the language of the trial justice, who referred to it as “the stuff of a young man’s fantasy, and an older man’s crisis.”  In 2005, it was the fastest production motor car in the world.  It had cost $210,094.36.

We all know that, in British Columbia, a person wishing to sell a vehicle that has sustained damage in an accident costing $2,000 or more to repair must declare that to a buyer.

The insurance company had hired an expert in automobile appraising.  That expert tried to use logic to convince the court that so long as a vehicle damaged in an accident has been repaired properly, there is no loss due to accelerated depreciation regardless of the amount of the damage.  Logically, the expert asserted, a reasonable buyer would not think that a properly repaired vehicle is worth less than had the vehicle never been damaged.  The car should sell, in the marketplace, for exactly the same price as if it had never been in a crash.

Logically, that makes sense.  If all the damaged parts were properly replaced it’s effectively the exact same car it was before the crash.  Perhaps, arguably, it is even better because some of the parts would have been replaced with new parts.

Yes, there’s some logic there, but I’d bet everyone reading this (who is not an insurance company representative) would agree it’s full of something that gets shovelled out of pig pens.

The judge hearing the case saw through it.  The judge pointed out that the question is what is likely to actually happen in the marketplace where reason does not necessarily prevail, not what should logically happen.

The judge preferred the evidence of the appraisal expert hired by the plaintiff, that indeed the value of this luxury car had gone down as a result of the damage it had sustained, even though the damage had been properly repaired.  That expert had given an opinion that the loss of value amounted to 15% of the vehicle’s value at the time of the collision.

Of course, the value went down.  A $2,000.00 damage declaration would reduce the value of any car.  “Of course” is not a convincing legal argument, though.  Matters of opinion require the evidence of “experts”, in this case automobile appraisal experts.  The fact that the “of course” won the day in this case doesn’t stop an insurance company from hiring the same expert to make the same “logic” arguments in another case.

The precedent that this case provides, which is applicable to other cases, is clarification of the law that this loss, called “accelerated depreciation”, is a loss that a negligent driver (through his insurance company) must pay for, even if you have not sold the vehicle and effectively “paid for” the loss by selling the vehicle at a discount.  Armed with this case, it is a loss that I will be considering in every personal injury claim when the injured victim’s vehicle has sustained $2,000 or more in damage.

If anyone would like a copy of the court decision, please e-mail me and I will forward it to you.

Published January 30, 2011 in the Kelowna Capital News

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Mental health can affect physical health when recuperating

Most of us are pretty good at hiding how we feel, particularly when we are feeling really low.

We are embarrassed about losing our composure. We struggle to fight back tears if they start welling up. We avoid situations that might trigger an emotional breakdown. If such a situation is unavoidable, we prepare ourselves by summoning up every bit of strength we have to maintain emotional control.

We are slow to recognize, or accept, that we might need help to deal with a deteriorating outlook and mood.

Our success at hiding how we feel makes it difficult to recognize, and for the medical community to diagnose and treat, low mood.

What could low mood possibly have to do with car crash cases?

Don’t injured victims of car crashes giggle all the way to the bank?

The truth is that I pass the box of tissues to one or another of my clients on an almost daily basis during office consultations. Every one of my clients is suffering a loss. Financial loss and associated stress, with expensive therapies and lost income, is a given.

The day to day, though, is worse. The loss of a pain free, or relatively pain free, existence is far worse.

The financial compensation I pursue for my clients is compensation for those losses.

The fact that one-third of the claim gets paid to me in fees means that every one of my clients is going to end up significantly under-compensated.

It’s a hell of a lottery ticket.

I am bringing attention to this issue because helping people maximize the prospect of as full a recovery as possible is a passion of mine, and the diagnosis and treatment of low mood is a very important piece of that puzzle.

Medical science links low mood to poor injury recovery and the development of chronic pain conditions. In other words, the successful treatment of injuries is hampered and the likelihood of an injury developing into a chronic pain condition is increased with low mood.

It’s a vicious circle.

Injuries cause pain and financial and other stressors that lower mood. Low mood, in turn, hampers injury recovery.

And around and around it goes.

I am always on the lookout for this cycle. I probe my clients during our regular update consultations to get an accurate picture of how they are holding up.

When tears flow, I hand over the box of tissue and encourage them to get the help I know they need. I point out that spouses, other family members and friends are not equipped to provide the support and care that is needed.

I explain the vicious cycle and how important it is to break out of that. Aside from the impact on their recovery, I explain the impact untreated depression can have on their legal claim for fair compensation.

I explain that the insurance company will blame them for failing to get the help that they need, and will argue that their claim should be reduced because of that failure. I explain that if depression remains untreated, the insurance company will argue that treating the depression will be a miracle cure.

Treat the depression and the chronic physical symptoms will magically disappear.

To ensure fairness, treatment for depression needs to happen before a claim is negotiated or a case goes to trial so that the “miracle cure” or “magic pill” can be tested. If someone close to you has suffered an injury, whether or not it occurred in a car crash, please be sensitive to the impact that injury is likely happening on that person’s mood.

Do your part to ensure that appropriate medical care is sought and followed through with.

Published January 23, 2011 in the Kelowna Capital News

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Insurance claims, PIs and videotape

It may be hard for some of you to believe, but insurance companies really do send private investigators with video cameras out to follow injured victims.

How does that grab you? Is it for real?

You don’t have to take my word for it. Check out paragraphs 70 through 75 of the Dec. 23, 2010, judgment of Madill v. Sithivong (e-mail me and I’ll send you the full decision).

Private investigators hired by ICBC followed Mr. Madill around for long hours, and over many days. They weren’t really clever about keeping themselves hidden. At the trial, Madill expressed deep resentment about the many days of surveillance that had occurred. Perhaps the investigators need the kind of training that PIs in the movies get. Just this past week, the RCMP were called to investigate a suspicious character who was hanging around one of my clients.

The investigating officer reported that it was an ICBC investigator.

It’s not fun being followed around.

Madill isn’t alone with his negative feelings about the experience. Imagine if it were you. I consider it to be another level of victimization.

The thing is, video surveillance is usually more helpful to prove a case than it is to disprove it. Being honest, a basic requirement that I insist on from all my clients, is an absolute defence to video evidence, and in fact can provide excellent evidence in support of a claim.

Yes, it is expensive evidence. I don’t know what insurance companies pay to have private investigators follow injured victims around, but aside from the way it makes my clients feel, I appreciate getting all the help I can get when proving a case.

In one of my cases, ICBC sprung on me at a mediation that they had video evidence that disproved my client’s case. I insisted on viewing the evidence before continuing the mediation, and spent hours watching videotape, much of it of my client bowling.

An investigator had set up in the pub at the McCurdy bowling alley, the camera pointing through the window at bowlers.

To a non-bowler, my client appeared to be perfectly fine.

To a bowler, though, he had a weird bowling swing, planting the wrong foot to limit pain from the injuries he had sustained in the car crash.

The hours of videotape was excellent evidence of that. At least one of the videos in the Madill case was helpful to that case as well, noted the judge.

Overall, the judge concluded that the videos “did little to advance the case of the defendants”, and awarded compensation totalling $760,000.

I don’t like to bring up the subject of video surveillance to my clients, because I want to avoid the further victimization that comes from looking over their shoulder all the time.

When the subject comes up, though, I advise them to try to ignore it and to live their lives to the fullest possible extent, confident that all video evidence can do is help prove their case.

I’ll end this with a little comic relief, though what I’m about to share with you does raise serious safety concerns.

At paragraph 74, the judge notes that much of the videotaping occurred while the investigators were driving on streets and highways. The evidence of the investigators was that they drove with one hand on the wheel and the other operating the camera at the side of their head, so they could view through the camera what they were taping, a practice that continues to today.

The judge commented that he found it “…interesting, considering from whom they receive their instructions, a corporation dedicated to road safety.”

Published January 16, 2010 in the Kelowna Capital News

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Cases show compensation offers do not have to be last word

My column on Dec. 5 told the David and Goliath success story of the court reversing ICBC’s finding of fault against a young driver. The insurance corporation had told the young driver he was fully at fault.

The young driver took ICBC to court, without the assistance of a lawyer. An ICBC lawyer defended the case, it went to trial, and the court found the other driver to be 100 per cent at fault.

That trial was heard in the Provincial Court’s small claims division. The highest court in British Columbia, our Court of Appeal, finally put a stop to a Supreme Court level case ICBC seemed to be hanging onto like a dog to a bone, even though it was, in the words of one Appeal Court justice, doomed to failure.

It was another hit and run injury that helped change the laws in this province, requiring us to pre-pay for gasoline. A woman put $10 of gas into her tank. She then drove from the gas pump to the adjoining street, appearing to have forgotten to pay. When the gas attendant walked out and stood in front of the car, the lady drove into him, causing him to be thrown onto the hood of her car. She then sped off, getting her speed up to over 100 kilometres per hour until abruptly turning left which threw the attendant off the hood.

The attendant, of course, suffered injuries. It was about as atrocious a driving incident as could have been imagined. What did ICBC do when the gas attendant made a claim for his injuries?

It assessed liability, at least in part, against him. It blamed the victim. The completely wrong liability call it had made in the David and Goliath case wasn’t so much an isolated event as the insurance corporation would like you to believe.

A lawyer took on the case on behalf of the gas attendant. It went to trial. On Sept. 9, 2008, the Supreme Court judge hearing the matter found the driver 100 per cent at fault. ICBC wouldn’t let go, though. It appealed. It wasn’t until Nov. 12, 2010, that the final nail in the coffin was tacked into place by our Appeal Court.

I wonder if “fair” compensation for the injuries sustained by the gas attendant was as high as the expense incurred by ICBC, the gas attendant’s lawyer and the court system to get to the liability result that should have been patently obvious in the first place?

Why did that case ever have had to go to trial? Why was it appealed?

These are examples of just two recently concluded cases that have gone to trial. How many other liability decisions are not challenged on the assumption that they must be right if made by an insurance company?

As a result, how many people settle for low compensation for their injuries? Is this why ICBC’s profits have been so high? If you would like to see copies of the actual court decisions, e-mail me.

Published January 9, 2011 in the Kelowna Capital News

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Columnist feels his passion to help makes a difference

This is my fourth anniversary column. My first column: “It’s not about screwing the insurance company”, was published January 7, 2007. It all started when my good friend Lori Welbourne, then an advertising consultant with The Capital News, suggested that I submit a few sample columns to the editor for his consideration.

I had no experience as a writer, outside of demand letters and dry legal briefs, but those first drafts easily rolled off my typing fingers. As I started writing, I started getting excited. One of my passions, which likely led me into the practice of law in the first place, is fighting unfairness and injustice.

While putting together those initial column drafts, I began to realize that instead of fighting injustice on only a case-by-case, client-by-client basis, I might be able to make a wider difference. If my column was approved, I would have access to thousands of readers.

My hopeful expectation was that the more the general public is made aware of unfair tactics employed by insurance companies, the less the public will be susceptible to those tactics.

It felt like forever before the editor gave me the thumbs up and started publishing my work. Over the years, I have been clear that it’s not about nasty individuals working for insurance companies and not even about their nasty employers.

It’s the simple reality that insurance companies are profit driven entities just like every other corporation.

A corporation’s duty is to its shareholders, which means maximizing profits.

For an insurance company, that very simply means paying out as little as it can get away with for injury and other insurance claims.

I have allowed myself, from time to time, to become angry at certain insurance adjusters for employing unfair tactics, particularly with unrepresented injury victims. When that has happened, I have had to remind myself that they are just doing their jobs, and it’s up to me to speak up through my column to stop those tactics in their tracks.

From time to time, I have also taken aim at other legal issues that have grabbed my attention as requiring public education, such as when judges are publicly challenged by people who are totally ignorant about what went on in the courtroom in a particular case, or ignorant to the fact that it is a judge’s duty to apply the law that we, the people, legislate.

My message has been: If you don’t like the law, ask your MP or MLA to change it, don’t blame the judges.

Have I had an impact? I know from responding letters to the editor that I have the attention of the upper echelons of ICBC, which I suppose is a good indicator.

I also know from the fact that the entire Westside seems instantly aware when I publish columns confessing about getting a speeding ticket or about putting my winter tires on backwards that at least some people are getting my message!

It didn’t take long for me to start using the influence I have through this column to try to reduce the number of car crashes by attempting to change driving attitudes. Last week’s column was an example of that. Car crashes, and therefore car crash injuries, are preventable.

They are not inevitable.

Have I had any success in reducing car crashes? I wonder. It sure doesn’t seem like it, but I will continue to try.

You can expect more of the same over the coming year.

If there are injustices or poor driver behaviour that you would like to have highlighted in one of my columns, please send me an e-mail.

The advice I gave about personal injury claims back in 2007 is just as relevant today as it was

then. I wish you all the very, very best in 2011. Remember, the very best claim is no claim at all.

Drive defensively.

Published January 2, 2011 in the Kelowna Capital News

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